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How to Order
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Shopping Cart:
Our electronic
shopping cart program contains more than merchandise—it also
tracks the total cost of your order as you shop (less
shipping and tax).
To add an item to the shopping cart, simply browse the
web site, select the item you want to order, enter the
quantity you would like to buy then click the order
button. A confirm message will appear on the page. You can
chose "Continue Shopping" or just "Check
Out" to finish your shopping section. The first item
you select activates the calculator and the subtotal is
automatically adjusted as you add additional items.
As you shop, click the Checkout button at any time
on the upper right corner to see the contents of your cart.
Here you can also change the quantity of an item or remove
it from your cart. After reviewing your cart contents, you
may either Continue Shopping or Checkout and complete your
order. If you don't see "Checkout" button
on the upper right corner, that means you are shopping with
a third party web store, so you should just use their
shopping cart program or follow the order instructions on
that web site to place the order. Merchandise you ordered
from a third party web site will not be shipped together
with those you ordered from Web Mall 2000. Order
by Phone
If you would like to
place an order by telephone for any reason, please call
909-597-8828 during business
hour
Monday through Friday.
What
credit cards do you accept?
Web Mall 2000 accepts Visa, MasterCard.
Sales
tax
Sales
tax is charged only on orders shipped to the state of
California. California State law requires that we charge a
sales tax on the full amount of the order.
Security
Credit card security is one of our top priorities at
Web Mall 2000, and that is why we guarantee 100% secure
ordering for all of our guests. To protect you and your
credit card information, we use Secure Sockets Layer (SSL)
technology, which is the industry standard and among the
best software available today for secure commerce
transactions. SSL sends your credit card number to our
computer in an encrypted code, which only we can decode.
Does
it work on my Web browser?
Our transaction system currently works only with Web
browsers that can use SSL – such as Microsoft Internet
Explorer, Netscape Navigator and the America Online browser.
Does
anybody else see the information I provide?
Web Mall 2000 will not provide any information about our
guests to anyone outside of the company.
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| Shipping |
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At
Web Mall 2000, we understand how important it is that your
packages arrive promptly. Below, you will find answers to
common questions about our shipping policies and rates.
Does
Web Mall 2000 service
international destinations?
Currently, Web Mall 2000 can only ship to addresses in the
United States.
What
are my shipping options?
Web Mall 2000 offers 2 levels of service for shipments to
addresses within the 48 continental United States (excluding
PO Boxes).
- Economy
- Premium
(not available for all furniture & oversized items)
Rates are as
follows: |
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Order Amount
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Economy
7-10
business
days
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Premium
3-5
business
days
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$1-$50
$50-$100
$100-$150
$150-$200
$200-$250
$250-$300
$300 Over |
$5.99
$7.99
$9.99
$11.99
$18.99
$28.00
$35.00 |
$15.99
$17.99
$19.99
$21.99
$28.99
$38.00
$45.00 |
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What
if I live in Alaska or Hawaii?
Deliveries to Alaska and Hawaii require Premium shipping
service. Shipments will be delivered in 2-6 days. Economy
shipping is not available and Next Day service is available,
but not guaranteed.
Deliveries to the U.S. Territories and military addresses
(APO/FPO) is no longer available.
What
if I want to ship to a P.O. Box?
Currently we can not accept orders ship to P.O.Box.
Orders are
shipped Monday through Friday, excluding legal holidays.
Can I
ship parts of my order to different addresses?
No. You can specify one "ship to" address per
order. If you need to send items to multiple addresses,
please order separately for each address.
Please note – while we will make every effort to get your
packages to you by your desired date, Web
Mall 2000 cannot
guarantee the timely arrival of your package. To reduce the
possibility of the late arrival of a shipment, shop early!
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| Return
& Exchange |
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How
do I return a package?
OUR GUARANTEE: Web
Mall 2000 guarantees all merchandise. If you are not
completely satisfied with your purchase, you may return it
to us for a refund of the purchase price.
Web
Mall 2000 will accept returns within 15 days of receipt of
your order:
Refund the product purchase price and sales tax if
applicable; excluding original shipping charges, return
shipping fees and any restocking fees, when applicable.
If the product is returned, the customer is responsible for
getting it back to us in brand new condition with the
original packing material and original box.
Upon receipt of the item in the original packaging, and in
new, unused condition we will issue a credit to the
customer's credit card account within 30 days of the receipt
of merchandise, for the purchase price less all shipping and
handling charges.
If you need to return your merchandise for any reason,
please email your request to returns@webmall2000.net
to obtain a RA number and the instructions for return.
Repack the product in
the original packing materials used to ship to
you, and enclose your packing list if applicable and RA number and ship
the return item fully insured to:
Attn: RA #
Web Mall 2000
14866 Central Ave.
Chino, CA 91710
or follow the
return instructions from the RA Dept. if the product
shipped to you direct from manufacturer.
ORDER
CANCELLATION
To
request cancellation of your order please e-mail a request
along with your order number to info@webmall2000.net
or call at 909-597-8828 for assistance.
We
make every attempt to cancel an order upon each request.
However, we cannot cancel an order once it has been shipped.
If a package is in transit when your request is made,
cancellation of this order will not be possible. Refusal of
delivery will not prevent original shipping charges; return
shipping fees or any re-stocking fees from applying to any
refund allowed.
How
do I exchange an item?
Our return center cannot process exchanges. If you have
found another item that you would prefer over one you have
already received, we ask that you place a separate order for
the new item and that you return the unwanted item. Once the
returned item has been received at our warehouse, a credit
will be issued to your account. Please see instructions
above for how to return a package.
All returned
package without RA number and original packing list will
not be accepted. No refund will be issued.
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